Reservations & Housekeeping Associate

As a Reservations & Housekeeping Associate, you play a key supporting role in the daily operations of our property portfolio of approximately 100 homes. You work closely with the Housekeeping Manager and Reservations team to ensure smooth operations, high-quality standards, and excellent guest experience.

This is a dynamic role combining operational coordination, administrative accuracy, and guest-focused service, where no two days are the same.

What will you do? 

·      Support the daily operations of our vacation rentals, ensuring properties are clean, well-prepared, and ready for guests

·      Assist in coordinating housekeeping schedules and external cleaning partners

·      Monitor quality standards through property checks and follow up on any issues

·      Support the reservations process, including handling bookings, guest communication, and system updates

·      Communicate proactively with guests before and during their stay to ensure a smooth experience

·      Handle guest questions, requests, and complaints in a professional and solution-oriented manner

·      Coordinate internally with Operations, Reservations, and the Housekeeping Manager

·      Maintain contact with external partners, suppliers, homeowners, and team members

·      Assist in managing linen, supplies, and reporting shortages or quality concerns

·      Contribute ideas and improvements to enhance operations and guest satisfaction

What do you bring?

·      MBO+ or HBO level of education with experience in hospitality or tourism

·      Excellent English communication skills.

·      Guest-oriented, well-organized, and adept at multitasking.

·      Familiarity with vacation rental platforms is essential.

·      Ability to work both independently and as part of a team.

·      Flexibility to work evenings, weekends, and holidays is required.

·      Valid driver’s license and own car.

·      Proficiency in Google Business is a plus.

Competencies:

·      Strong planning and organizational skills

·      Quality-focused with an eye for detail

·      Proactive and solution-oriented

·      Stress-resistant and able to perform under pressure

·      Professional, reliable, and discreet

·      Guest-focused with a positive and hands-on attitude

What we offer

·      A dynamic role within a growing and professional organization

·      A varied position with both operational and administrative responsibilities

·      40-hour work week (flexible scheduling in consultation)

·      20 vacation days (based on full-time employment)

·      A collaborative and informal team environment

·      Opportunity to grow within the organization